We hold the following personal information:
- Personal data you have provided to us when you enquire or become a Member of us or apply for a job with us including name, address, contact details (including email address and phone number).
- The name and contact details (including phone number) of your next of kin.
- Details of referrals, quotes and other contact and correspondence we may have had with you.
- Information obtained from customer surveys, promotions and competitions that you have entered or taken part in.
- Notes and reports about your health and any treatment and care you have received and/or need, including beauty treatments administered.
- Entered competitions and promotions that we have ran.
- Information about complaints and incidents.
- Information you give us when you make a payment to us, such as financial or credit card information.
Personal data we collect about you.
We store personal data we collect about you while using our services and facilities within our gym facility. These include:
- Fitness class booking history
- Financial transaction information
- CCTV video and images
- Enquire about any of our services or treatments
- Register to be a customer or patient with us or book to receive any of our services or treatments
- Fill in a form or survey for us
- Participate in promotion or other marketing activity
- Make online payments
- Contact us, for example by email, telephone or social media
In the interests of training and continually improving our services, calls to us may be monitored or recorded.
- Personal data relating to children
We hold data relating to members aged under 16 years old in order to provide junior gym memberships, deliver and improve fitness services specifically for children. We collect and process this data with the consent of a parent or holder of parental responsibility.
Retention of personal data
We do not retain personal data for as long as necessary and we will retain personal data provided to us in line with our retention schedule. Once the period has elapsed, we will securely destroy your personal data in accordance with our data handling policies.
We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
All information you provide to us is stored securely. Any payment transactions to Charge Up GYM Ltd will be processed securely by third party payment processors.